Incidents reported on status page for Visual Matrix https://status.visualmatrix.com/ https://d1lppblt9t2x15.cloudfront.net/logos/6f3174aa2a767803c762b61bfe5f43ab.png https://status.visualmatrix.com/ en https://status.visualmatrix.com/incident/595586 Mon, 02 Jun 2025 14:44:39 -0000 https://status.visualmatrix.com/incident/595586#ecdfce6829bd71ad24160c58e889629c04cea55554a575831dc6b697f4f95242 login.vmcloudpms.com recovered. https://status.visualmatrix.com/incident/595586 Mon, 02 Jun 2025 13:44:13 -0000 https://status.visualmatrix.com/incident/595586#db61a6008edf8ad23db4fd55c47bc14d1f26fbe6cbe10c8a6c97cea98c176f7d login.vmcloudpms.com went down. https://status.visualmatrix.com/incident/537443 Mon, 31 Mar 2025 16:15:39 -0000 https://status.visualmatrix.com/incident/537443#4e30760c473c410203eb1492397cb08391cf4541ce61a0b3aa537899d29b4c60 Prod3 recovered. https://status.visualmatrix.com/incident/537443 Mon, 31 Mar 2025 16:14:51 -0000 https://status.visualmatrix.com/incident/537443#086ff1a9a2824cb9baefaacd14b4c333d8f40d30a0f511c3c51da00486107da7 Prod3 went down. https://status.visualmatrix.com/incident/522684 Tue, 04 Mar 2025 18:48:05 -0000 https://status.visualmatrix.com/incident/522684#ad9e389a7523ce7f75df032fa7ade20d0bd76ff1d5ed805d8ecb97f1a185e1b7 West recovered. https://status.visualmatrix.com/incident/522684 Tue, 04 Mar 2025 18:27:50 -0000 https://status.visualmatrix.com/incident/522684#96b2d43e5e7822794b7293712554bd8fd52f5c02ebaa9e014164f61b0141d0c0 West went down. https://status.visualmatrix.com/incident/493914 Sat, 11 Jan 2025 00:07:05 -0000 https://status.visualmatrix.com/incident/493914#22504ff013b5036faeff3f8daf2f73bb4bef47e4ffcd80b407e62417c14c615a Prod3 recovered. https://status.visualmatrix.com/incident/493914 Fri, 10 Jan 2025 23:10:27 -0000 https://status.visualmatrix.com/incident/493914#86c8dca81a8bdacf7ff9656781726cf028fcd1d1b04254d5afb4513cfe1264c1 Prod3 went down. https://status.visualmatrix.com/incident/493914 Fri, 10 Jan 2025 17:28:37 -0000 https://status.visualmatrix.com/incident/493914#dd94308c81b2fd0f2e910e243a8358a75f0c67f612146f0c86a9c7582793ac27 Prod3 recovered. https://status.visualmatrix.com/incident/493914 Fri, 10 Jan 2025 17:14:05 -0000 https://status.visualmatrix.com/incident/493914#75c3674fb4f4dc03c5105d056f733eef479f0098ea9e5e17c022cbdcc4d6194e Prod3 went down. https://status.visualmatrix.com/incident/493914 Fri, 10 Jan 2025 16:56:36 -0000 https://status.visualmatrix.com/incident/493914#83d1dee3beeefe4751e1f411b3b45de06f92c7cd4cd854ac7cc097ba10d4d55d Prod3 recovered. https://status.visualmatrix.com/incident/493914 Fri, 10 Jan 2025 15:49:53 -0000 https://status.visualmatrix.com/incident/493914#c9c83d9dda2dee33010af223ce2b516a54905ce701e2fda84f5990cfee3bf1ea Prod3 went down. https://status.visualmatrix.com/incident/487168 Fri, 27 Dec 2024 01:07:38 -0000 https://status.visualmatrix.com/incident/487168#524b3999a2cf1ebfac6d8e8ea2b8b049e9d8391d703ab05f3cb65ccdda68256b Prod5 recovered. https://status.visualmatrix.com/incident/487168 Thu, 26 Dec 2024 20:50:09 -0000 https://status.visualmatrix.com/incident/487168#e86e0550026b23af932b8f952bbe430c660258701ab146fb920d06caca664782 Prod5 went down. https://status.visualmatrix.com/incident/420069 Tue, 27 Aug 2024 15:18:05 -0000 https://status.visualmatrix.com/incident/420069#244c9e51464b2f25df294192e465b3bb0e851938295c941abf96971d64e222dc West recovered. https://status.visualmatrix.com/incident/420069 Tue, 27 Aug 2024 15:11:31 -0000 https://status.visualmatrix.com/incident/420069#40063e8b2ab81b0b0ef19facc14b5bdb2abdf52ebdae32eda6a93cee27cb1a94 Prod3 recovered. https://status.visualmatrix.com/incident/420069 Tue, 27 Aug 2024 15:02:53 -0000 https://status.visualmatrix.com/incident/420069#35d37d121cf90311999ecd620ea112d273e72fb33fb3a84ded72709bcc451464 West went down. https://status.visualmatrix.com/incident/420069 Tue, 27 Aug 2024 14:53:45 -0000 https://status.visualmatrix.com/incident/420069#55a13401025ad72752bec64ebb5e4ec302d27aa47c3ed38f857aecddd32bdbd1 Prod3 went down. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 16:50:40 -0000 https://status.visualmatrix.com/incident/412726#abad2b22f7f9443dac64cd9bb2b30830db24be470238114097a45b3de80a52c4 Prod2 recovered. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 16:35:11 -0000 https://status.visualmatrix.com/incident/412726#7c3f1257f65ad8202fa615e939133d80cafee5628783ce0cbab43b04f55363af Prod2 went down. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 16:28:26 -0000 https://status.visualmatrix.com/incident/412726#73ee927bbe2c11acd6be747fb0d3d3cebae5c063eb28b2cf1399344a5bd88258 Prod2 recovered. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 16:20:39 -0000 https://status.visualmatrix.com/incident/412726#609195bb0d9ccedc712ce014565d2d2b020cb6c9d8111441853e319560163a13 Prod2 went down. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 16:14:18 -0000 https://status.visualmatrix.com/incident/412726#9645829f8da71948018b54722eb36aece7232a663f5521285c6f96d74df3e55f Prod2 recovered. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 15:59:40 -0000 https://status.visualmatrix.com/incident/412726#d5c1fa1e855c860acaa8e56d97bf38e29d55a4363f480a780c1110fbcfa38743 Prod2 went down. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 15:53:07 -0000 https://status.visualmatrix.com/incident/412726#fb8e532e1d5c8ced07f36b6a6bc046b71ef745c91dfab77e47afe0b704369897 Prod2 recovered. https://status.visualmatrix.com/incident/412726 Mon, 12 Aug 2024 14:54:46 -0000 https://status.visualmatrix.com/incident/412726#6ccf9a4ad9ae71eff754801b4986a3f82f35eec35105c3379950de83255d612f Prod2 went down. https://status.visualmatrix.com/incident/367989 Sat, 11 May 2024 19:48:00 -0000 https://status.visualmatrix.com/incident/367989#51e9fe9bebcfece047c11f8fc78ee46955b8fc40f652d3d7fb348ff2d4c83e79 We are currently addressing a performance degradation in our South environment. A number of customers are experiencing increased average response times for data lookups via our internal APIs. In some instances, these requests may even time out. Our team is actively collaborating with our cloud provider, Microsoft, to resolve this issue promptly. While we make these improvements, customers may notice that data requests occasionally succeed upon retries. As a precaution, we recommend that affected hotels print any essential reports to ensure smooth operations during potential system downtimes. We appreciate your patience and understanding as we work to restore full functionality as quickly as possible. https://status.visualmatrix.com/incident/361667 Sun, 28 Apr 2024 01:00:00 -0000 https://status.visualmatrix.com/incident/361667#daed28064f63c9319151342ca4b622d28d16acb6795a20c1403dc96d93deb2ad West recovered. https://status.visualmatrix.com/incident/361667 Sat, 27 Apr 2024 23:10:17 -0000 https://status.visualmatrix.com/incident/361667#09b1351f67386fcd494e0a1f6d33a765bf2fb7ff421167608b07c65da2790f81 West went down. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/350518 Thu, 04 Apr 2024 01:02:00 -0000 https://status.visualmatrix.com/incident/350518#c53b7c4eb72fa50adcf2a94aef72f8b2194aaed2cec06d227e98f254d1d87258 **UPDATE** 08:51 PM CDT This issue seems to have significantly improved. We have not been given all clear from Azure yet but our tests and call volume suggests the issue is over. Please attempt to sign back in. ---- Our team is currently coordinating with Microsoft Azure to address intermittent service disruptions impacting some of our cloud customers. The issues affect both web resource accessibility and database connections. Rest assured, we are on top of the situation and will post updates here once we have fully resolved the issue. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/268375 Wed, 04 Oct 2023 20:29:00 -0000 https://status.visualmatrix.com/incident/268375#598ecd0fd8478a20498fde28c22e0d86f6e8f894324b1351360216d4b0df091b As of October 5, 2023 at 1:30PM CDT, the below issue is resolved. Best Western has notified us of an ongoing degradation that is affecting the Two-Way system for some of our Best Western clients. Best Western has identified the issue and are working to implement a swift resolution. We understand the critical nature of your Two-Way system and are committed to providing a solution as quickly as possible. Regrettably, we are currently unable to assist with any two-way problems related to this incident. Our partners at Best Western have recommended that for any inquiries or additional support concerning this two-way degradation, users should contact the Best Western Corporate Help Desk at (623) 780-6680. We appreciate your patience and understanding as we collaborate with Best Western to restore all services to their normal operation. https://status.visualmatrix.com/incident/260114 Sat, 16 Sep 2023 16:26:29 -0000 https://status.visualmatrix.com/incident/260114#b22ec1b1ad22b1ff635c35c25674bfd5d05a2ff1e385555ce5ce7124dc6a5907 login.vmcloudpms.com recovered. https://status.visualmatrix.com/incident/260114 Sat, 16 Sep 2023 12:48:32 -0000 https://status.visualmatrix.com/incident/260114#8a3f88397caa0bc5321cc730b35117659b6579b02e1672aa4e3fcfc14fdeee85 login.vmcloudpms.com went down.